Refund policy
Return Policy
At SpinLove, we offer a 60-day money-back guarantee to ensure your satisfaction.
However, returns are only accepted under the conditions outlined below.
Eligibility for Returns
To be eligible for a return, your item must meet all of the following conditions:
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The item must be defective, damaged upon arrival, or incorrect
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The issue must be reported within 48 hours of delivery
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The item must be unused and in its original condition and packaging
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Proof of the issue must be provided (photo or video evidence required)
Returns will not be accepted for:
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Change of mind
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Personal preference
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Incorrect expectations
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Minor variations in color, texture, or appearance
Return Process
To request a return, contact us at:
therrytrack@gmail.com
Include:
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Your order number
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A clear description of the issue
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Photo or video evidence
If your request is approved, we will provide instructions on how to proceed.
Returns sent without prior approval will not be accepted.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery.
Once verified, we will:
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Offer a replacement, or
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Issue a full refund
Exchanges
We do not offer direct exchanges.
If eligible, a replacement will be provided instead.
Refunds
If your return is approved:
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Refunds will be issued to your original payment method
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Processing time: 5–10 business days
Please note that your bank or payment provider may take additional time to process the refund.
European Union Notice
For orders shipped to the European Union, customers may have the right to withdraw within 14 days under applicable consumer laws.
However, this right only applies if the product is returned unused, unopened, and in original condition.